Removal Company Haringey Terms and Conditions

These Terms and Conditions set out the basis on which we provide household and commercial removal and associated services within Haringey and surrounding areas. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

1.1 Company means the removal company providing the services described in your quotation and booking confirmation.

1.2 Client means the person, firm or organisation that instructs the Company to carry out removal or associated services.

1.3 Services means removal, packing, unpacking, loading, unloading, transportation, storage, waste removal or any related services agreed in writing.

1.4 Goods means any personal effects, furniture, office equipment, stock or other items handled, packed, moved, stored or otherwise managed by the Company on behalf of the Client.

1.5 Quote or Quotation means the written or electronic estimate provided by the Company describing the Services, pricing and key assumptions.

1.6 Booking Confirmation means the written or electronic confirmation issued by the Company once a booking has been accepted and any required deposit has been received.

2. Scope of Services

2.1 The Company supplies removal and related services for domestic and commercial moves, predominantly within Haringey and across the wider London and UK area, as detailed in the Quotation and Booking Confirmation.

2.2 The Company is responsible only for the specific Services set out in the Booking Confirmation. Any additional work requested on the day of the move or thereafter may incur extra charges and will be carried out subject to availability and agreement.

2.3 The Company does not undertake disconnection or reconnection of domestic appliances, dismantling of specialist equipment, or work that requires certified tradespeople, unless explicitly stated in writing.

3. Booking Process

3.1 All bookings must be made directly with the Company, either by completing an online form or by providing requested details via other accepted communication channels.

3.2 The Client must provide accurate and complete information regarding property access, the volume and nature of Goods, special handling requirements, parking restrictions, and any other relevant circumstances that may affect the Services.

3.3 Following receipt of the required information, the Company will issue a Quotation. The Quotation is based on the details supplied and is subject to change if the actual circumstances differ.

3.4 A booking is only considered confirmed when the Client has accepted the Quotation, agreed to these Terms and Conditions, and paid any deposit requested by the Company. Until then, dates and resources are not guaranteed.

3.5 The Company reserves the right to decline a booking for any reason, including but not limited to safety concerns, legal or regulatory constraints, or resource limitations.

4. Pricing and Payment Terms

4.1 All prices are stated in pounds sterling and are based on the information supplied at the time of quoting. Prices may include charges for labour, vehicles, fuel, congestion or clean air zone charges, tolls, and other associated costs, as applicable.

4.2 Unless otherwise stated, prices are exclusive of any applicable taxes or statutory charges, which will be added at the prevailing rate if required by law.

4.3 The Company may require a deposit to secure the booking. The amount and due date of the deposit will be stated in the Quotation or Booking Confirmation.

4.4 Unless otherwise agreed in writing, the balance of the quoted price is payable no later than the start of the Services on the moving day. The Company is not obliged to commence work until cleared payment has been received.

4.5 If the scope of work changes or unforeseen difficulties arise, including but not limited to additional Goods, restricted access, waiting time, or extra journeys, the Company may revise the price and charge additional fees at its standard rates. The Client will be informed of any such changes as soon as reasonably practicable.

4.6 If the Client fails to make any payment when due, the Company may charge interest on overdue amounts at the statutory rate and may withhold delivery or collection of Goods until full payment, including any interest and charges, is received.

5. Client Responsibilities

5.1 The Client must ensure that adequate access is available at both collection and delivery addresses, including suitable parking for the removal vehicle. Any necessary permits or parking dispensations are the responsibility of the Client unless expressly agreed otherwise.

5.2 The Client must ensure that Goods are properly packed, secured and labelled, except where packing services are explicitly included. The Company will not be responsible for damage caused by inadequate or improper packing when this is carried out by the Client.

5.3 The Client must remove and safely dispose of any hazardous, prohibited or illegal items. The Company is not permitted to carry certain items, including but not limited to explosives, flammable substances, gas cylinders, chemicals, perishable food in poor condition, live animals or plants where unsuitable, and any items prohibited by law.

5.4 The Client must be present or represented at the collection and delivery addresses to ensure correct items are moved, to provide access, and to sign relevant documents. If the Client or representative is not present, the Company will proceed as far as reasonably possible and cannot be held liable for any loss, damage or delay arising from lack of instruction or supervision.

5.5 The Client is responsible for protecting floors, staircases and other surfaces if requested by the Company. The Company will take reasonable care but cannot guarantee that all marks or minor scuffs will be avoided during normal moving activities.

6. Cancellations, Postponements and Refunds

6.1 If the Client wishes to cancel or postpone a booking, notice must be given in writing or via an accepted permanent communication method.

6.2 If cancellation or postponement is received more than seven working days before the moving date, the Client will normally receive a refund of any deposit paid, less any non-recoverable costs incurred by the Company in preparing for the job.

6.3 If cancellation or postponement is received within seven working days but more than 48 hours before the moving date, the Company reserves the right to retain part or all of the deposit and may charge a cancellation fee of up to 50 percent of the quoted price.

6.4 If cancellation or postponement is received less than 48 hours before the moving date, the Company may charge up to 100 percent of the quoted price, reflecting the resources allocated and the difficulty of rebooking the time slot.

6.5 If the Company needs to cancel or postpone the booking due to circumstances within its reasonable control, the Client will be offered an alternative date or a refund of any payments made for Services not yet performed. The Company will not be liable for any indirect or consequential losses arising from such cancellation.

6.6 If the Company is prevented or delayed from carrying out the Services due to events beyond its reasonable control, including but not limited to severe weather, accidents, road closures, industrial action, or acts of authorities, it may suspend or reschedule the Services without liability.

7. Liability and Insurance

7.1 The Company will take reasonable care of the Client's Goods and property while providing the Services. However, the Company’s liability is subject to the limitations set out in this section.

7.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable market value of the affected Goods or a specified maximum per item or per job, as stated in the Quotation or Booking Confirmation.

7.3 The Company will not be liable for

a minor scratches, scuffs or marks occurring as a result of normal handling and movement of large or heavy items;

b damage caused by the inherent fault, defect or fragility of the Goods, including assembled flat-pack furniture, brittle or poorly constructed items;

c damage resulting from inadequate or improper packing by the Client or a third party;

d loss or damage to items of special value, including but not limited to jewellery, watches, cash, documents, artwork, antiques or collectibles, unless these items have been declared, agreed in writing and specifically covered;

e indirect or consequential loss, including loss of profit, loss of income, loss of enjoyment or loss of business opportunities.

7.4 The Client must notify the Company in writing of any loss or damage as soon as reasonably practicable and in any event within seven days of the completion of the Services. The Company may decline to consider claims made outside this period if late notification prevents proper investigation.

7.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.

8. Waste Regulations and Disposal

8.1 The Company operates in accordance with applicable waste management and environmental regulations in the United Kingdom. Where waste removal or disposal is included within the Services, the Company will only transport and dispose of waste at authorised facilities.

8.2 The Client must not present for removal any waste that is hazardous, controlled, clinical or otherwise restricted without first disclosing its nature and obtaining the Company’s agreement. Additional charges may apply for the collection and disposal of such items, and the Company reserves the right to refuse them entirely.

8.3 Fly tipping or unauthorised disposal is strictly prohibited. The Company will not agree to dispose of waste in any way that breaches applicable waste regulations.

8.4 Where the Company collects items for reuse or recycling, it will take reasonable steps to ensure that these are directed to appropriate channels, but cannot guarantee that all items will be recycled or resold.

8.5 The Client remains responsible for ensuring that any Goods handed over for disposal are lawfully theirs to dispose of and do not infringe third party rights.

9. Access, Parking and Delays

9.1 The Client must arrange suitable parking for the removal vehicle at both collection and delivery addresses. Any parking charges, penalties or fines incurred due to inadequate parking arrangements or incorrect information provided by the Client may be added to the final invoice.

9.2 If the removal vehicle cannot park reasonably close to the property entrances due to restrictions, obstructions or lack of permits, additional charges may be applied for extra carrying distance, shuttling, or time taken.

9.3 The Company is not liable for delays caused by factors beyond its reasonable control, including but not limited to traffic congestion, accidents, road works, parking difficulties, or delays in gaining access to properties.

9.4 Where delays occur on the day of the move, the Company will use reasonable efforts to complete the Services, subject to legal driving hours, safety requirements, and resource constraints. Additional waiting time or extended hours may be chargeable.

10. Complaints and Dispute Resolution

10.1 If the Client has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that issues can be addressed promptly.

10.2 The Company will investigate complaints in good faith and will aim to respond within a reasonable timescale. The Client agrees to co operate with any reasonable requests for information or evidence.

10.3 If a dispute cannot be resolved directly between the parties, either party may seek advice from a relevant trade body or pursue legal remedies available under English law.

11. Data Protection and Privacy

11.1 The Company will collect and process personal data necessary to provide the Services, including contact details, addresses and relevant job information.

11.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or abuse personal data and will only share it when necessary to perform the Services, comply with legal obligations, or with the Client's consent.

12. General Provisions

12.1 These Terms and Conditions, together with the Quotation and Booking Confirmation, constitute the entire agreement between the Client and the Company in relation to the Services.

12.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 No failure or delay by the Company in exercising any right or remedy shall waive that or any other right or remedy.

12.4 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

12.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular booking.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with the Company, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.