Removal Company Haringey Privacy Notice

This Privacy Policy explains how Removal Company Haringey collects, uses, stores and protects your personal data when you use our services. It applies to all Removal Company Haringey customers and prospective customers within our service area, including individuals, households and businesses who contact us or engage us to provide removals or related services.

Who we are and scope of this policy

Removal Company Haringey is a removals service provider operating in the Haringey area and surrounding locations. In relation to the personal data we collect, we act as the data controller. This means we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies whenever you interact with us as a customer or potential customer, including when you request a quote, make a booking, move home or office, or otherwise communicate with us regarding our services.

Personal data we collect

We only collect personal data that is relevant and necessary for the provision and administration of our services. Depending on how you interact with us, we may collect the following categories of information:

Identification and contact details: name, title, postal address, previous and new addresses in connection with your move, and other basic contact information such as communication preferences.

Service and booking information: details about the property you are moving from and to, access information, dates and times of your move, an inventory or description of items to be moved, special instructions, and other logistical details necessary to deliver our services.

Payment and billing data: limited payment-related information such as the amount charged, method of payment and billing address. Card or bank details are handled via secure payment providers and are not retained by us beyond what is strictly necessary to process the payment or address disputes and chargebacks.

Communication records: information contained in emails, letters, online forms, or notes of conversations we have with you, including any feedback, complaints or enquiries about our services.

Website and technical data: if you visit our online content, we may collect technical information such as your IP address, device identifiers, browser type, access times, and pages viewed, to help us maintain and improve our services. This type of data is generally processed in aggregated or pseudonymised form where possible.

How and why we use your personal data

We process your personal data only where we have a lawful basis under data protection law. The main purposes for which we use your information and the corresponding lawful bases are:

Providing quotations and performing our contract with you: to respond to your enquiries, prepare and issue quotations, confirm bookings, plan and carry out your move, manage any changes, and provide customer support. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.

Invoicing and payment: to issue invoices, process payments, maintain accounting records and manage any refunds or disputes. The lawful basis is performance of a contract and our legitimate interests in managing our business, as well as compliance with legal obligations in relation to financial record keeping.

Customer service and communication: to respond to your questions, handle complaints, and keep you informed about your booking and any important changes. The lawful basis is performance of a contract and our legitimate interests in ensuring good customer service.

Service improvement and business operations: to monitor the performance of our services, train staff, improve our processes, and maintain the security and integrity of our systems. The lawful basis is our legitimate interests in running and improving our business, provided your rights and freedoms are not overridden.

Legal and regulatory obligations: to comply with legal duties such as tax, accounting and regulatory requirements, and to respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.

Marketing communications: we may use your contact details to send you information about our services that may be of interest to you. Where required by law, we will only send these communications with your consent, and you can withdraw this consent or opt out at any time.

Data processors and sharing your information

We may share your personal data with carefully selected third parties that act as data processors on our behalf. These service providers are engaged to support the delivery and administration of our services and are only permitted to process your personal data in accordance with our instructions and for the purposes set out in this policy.

Examples of such processors include payment processing providers, IT and cloud storage providers, customer relationship management systems, accounting and invoicing platforms, and, where necessary, subcontracted removals or logistics partners. We take reasonable steps to ensure that any processors provide sufficient guarantees regarding the security and confidentiality of your data.

We may also share personal data where necessary with professional advisers such as accountants or legal advisers, or with public authorities or regulators when required by law. We do not sell your personal data to third parties.

International transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take appropriate safeguards to ensure that your personal data remains protected to a standard consistent with UK data protection law. These safeguards may include the use of approved standard contractual clauses or reliance on adequacy regulations where applicable.

Data retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

Customer and booking records, including contact details and service information, are generally kept for up to six years from the end of our relationship with you. This period reflects our legal obligations for tax and accounting records and enables us to respond to any queries or disputes regarding the services provided.

Payment-related records are kept for the duration required by financial and accounting regulations. Communication records are retained for a reasonable period to manage enquiries, complaints and aftercare.

After the relevant retention period expires, we will either securely delete or anonymise your personal data so that it can no longer be associated with you.

How we protect your information

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees, contractors and processors who need it to perform their duties, using secure systems and storage, and providing staff with training on data protection responsibilities.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how it is used.

Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you can ask us to suspend the use of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object: you can object to our processing of your personal data where the lawful basis is our legitimate interests, particularly in relation to direct marketing.

Right to data portability: where processing is based on consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transmit it to another controller where technically feasible.

You also have the right to withdraw consent at any time where processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising your rights and complaints

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided on our website or in your service documentation. We will respond to your request as soon as reasonably possible and within the time limits set by data protection law.

You also have the right to lodge a complaint with the UK supervisory authority if you are unhappy with how we have handled your personal data. Further information on how to do this, including current contact details, is available from the Information Commissioner's Office.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any significant changes will be communicated through our usual channels. Your continued engagement with Removal Company Haringey after an update will indicate that you have read and understood the revised policy.